Frequently Asked Questions
1. How do I register on The Vinery website?
You can register by visiting the Log In section on thevinery.in. Simply enter your mobile number and email ID. A verification code will be sent to your email—click on it to authenticate your account.
2. What are the benefits of registering?
By registering with us, you can easily view and track your orders at any time. Registered users may also receive exclusive previews, special offers, and updates from The Vinery.
3. How do I reset my password?
Click on the Forgot Password link on the Log In page. A link to set a new password will be sent to your registered email ID.
4. How can I edit my personal information?
Log in to your account and navigate to the My Account section, where you can update your personal information.
5. Do I need to register to shop at thevinery.in?
No, registration is not mandatory. You can shop as a guest on thevinery.in and complete your purchase without creating an account.
6. Is it necessary to provide my email and phone number for registration?
Yes, providing your email and phone number ensures smooth communication and secure transactions. Rest assured, your personal data is kept confidential and secure with us.
7. What sizes are available, and how do I know mine?
Our clothing line is available in Small, Medium, Large, and Extra Large. Custom sizes can be made on request. Please refer to our Size Chart for detailed measurements of chest, waist, hips, and shoulders.
8. What are the wash care instructions?
- Wash garments in cold water.
- Do not dry in direct sunlight.
- Use mild detergents.
- Wash colored and white garments separately.
Please note: Some items are hand block printed using natural dyes, and may bleed or rub off slightly during initial washes.
9. What is your return and exchange policy?
We offer a hassle-free return and exchange on unused, unworn, and unwashed merchandise within 14 days of receiving your order. The product must have the original label and hang tags intact and be returned in its original packaging.
10. When will I receive my refund?
Once we receive your returned item(s), we will inspect the merchandise and notify you via email. Your refund will be processed within 7 working days of approval.
1. How do I register on The Vinery website?
You can register by visiting the Log In section on thevinery.in. Simply enter your mobile number and email ID. A verification code will be sent to your email—click on it to authenticate your account.
2. What are the benefits of registering?
By registering with us, you can easily view and track your orders at any time. Registered users may also receive exclusive previews, special offers, and updates from The Vinery.
3. How do I reset my password?
Click on the Forgot Password link on the Log In page. A link to set a new password will be sent to your registered email ID.
4. How can I edit my personal information?
Log in to your account and navigate to the My Account section, where you can update your personal information.
5. Do I need to register to shop at thevinery.in?
No, registration is not mandatory. You can shop as a guest on thevinery.in and complete your purchase without creating an account.
6. Is it necessary to provide my email and phone number for registration?
Yes, providing your email and phone number ensures smooth communication and secure transactions. Rest assured, your personal data is kept confidential and secure with us.
7. What sizes are available, and how do I know mine?
Our clothing line is available in Small, Medium, Large, and Extra Large. Custom sizes can be made on request. Please refer to our Size Chart for detailed measurements of chest, waist, hips, and shoulders.
8. What are the wash care instructions?
- Wash garments in cold water.
- Do not dry in direct sunlight.
- Use mild detergents.
- Wash colored and white garments separately.
Please note: Some items are hand block printed using natural dyes, and may bleed or rub off slightly during initial washes.
9. What is your return and exchange policy?
We offer a hassle-free return and exchange on unused, unworn, and unwashed merchandise within 14 days of receiving your order. The product must have the original label and hang tags intact and be returned in its original packaging.
10. When will I receive my refund?
Once we receive your returned item(s), we will inspect the merchandise and notify you via email. Your refund will be processed within 7 working days of approval.